Measuring Brand Sentiment – Analyzing Facebook Insights for Effective Reputation Management

Customer perception of a brand greatly influences their propensity to purchase products or services and share their experiences with others. Social media platforms, particularly Facebook, are instrumental in molding a…

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The Role of Emotion in Viral Marketing – How to Evoke Strong Emotional Responses for Increased Sharing and Engagement

Viral marketing, a dynamic promotional strategy, pursues to create content that swiftly spreads across the internet through social sharing and word-of-mouth. Emotion plays a crucial role in swaying the success…

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Utilizing Social Media Tools and Features to Promote Products and Services

Social media has radically changed marketing and promotion, enabling businesses to grasp their target audience in groundbreaking and engaging ways. With billions of active users worldwide, social media platforms offer…

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Analytical Methods for Identifying Trends and Patterns in Social Media

In today's hyper-connected world, social media platforms have become essential tools for communication, collaboration, and information sharing. Identifying trends and patterns in social media is crucial for businesses, researchers, and…

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The Role of AI and Automation in Social Media Customer Service

As social media platforms continue to grow and evolve, so does the importance of dispensing effective customer service through these channels. Social media customer service has become an essential aspect…

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