Strategies For Implementing Gamification In Customer Service

Exceptional customer service is a key differentiator for businesses. Gamification enhances customer service by making the work environment more dynamic and motivating, leading to improved employee performance, higher job satisfaction,…

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The Role of Social Media in B2C Brand Building and Customer Engagement

Business-to-Consumer (B2C) relationships are increasingly mediated by social media platforms. B2C refers to businesses that sell products or services directly to individual consumers, contrasting with Business-to-Business (B2B) models. Building a…

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