The Role of AI and Automation in Social Media Customer Service

As social media platforms continue to grow and evolve, so does the importance of dispensing effective customer service through these channels. Social media customer service has become an essential aspect…

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Assessing the Ramification of Social Media on Customer Service Satisfaction

It is of utmost importance for companies to provide exceptional customer service. The proliferation of social media has opened up numerous platforms for customer service delivery. Social media customer service…

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