Frequently Asked Questions

 Q. Does my computer need to be on and Mass Planner started in order for it to post?


Mass Planner is a desktop software and it stores all its files on your computer. Nothing is kept online. So in order for it to post you need to have your computer on and the Mass Planner software running. You also need an active Internet Connection for the scheduled posting.

 Q. How many accounts can I use Mass Planner with?

A. That can vary, anywhere between 2 and unlimited accounts for each platform

For the Standard Plan:

Everybody can have 2 accounts for each platform that come with the subscription ( either monthly or 6 months). For the people that need more than two accounts we have created 3 extra modules.

Extra modules are a one time payment, after that you will have access to those upgrades as long as you have your account with us. There are a couple of extra modules that do different things, you can see all of them within your account, just click the top right Login button to go there or go to the Extra modules tab within the software.

In order to use Mass Planner with more accounts you can get any or a combination of these extra modules:

  • Extended Multi Account Module +8 for $15 – you will be able to use Mass Planner with 10 accounts in total for each platform
  • Extended Multi Account Module +15 for $25 – you will be able to use Mass Planner with 17 accounts in total for each platform
  • Unlimited Multi Accounts Module for $70 – you will be able to use Mass Planner with unlimited accounts for each platform

You can combine the first two from above for a 10% discount and use Mass Planner with a maximum of 25 accounts for each platform.

If you’ve gotten any of the +8 or +15 modules and want to upgrade to Unlimited you only need to pay the difference.

For the Premium Plan:

If you purchased the Premium Plan, you can add an unlimited number of social accounts. You will also have all the extra modules included.

 Q. Can I use Mass Planner on multiple computers at the same time?

A. Yes, but you need to purchase a license for each computer.

If you have an existing Mass Planner license and you want to install the product on multiple PCs, you can do that from your profile.

  • First, you have to extend or renew your license and choose the number of PCs you want to use with Mass Planner.
  • The remaining days of your license will be divided to the number of PCs you want. In addition, you will have the new license period for all the PCs.

If you have a Mass Planner subscription, to add more PCs you first need to cancel your subscription. Then, on renewal, you can choose on how many computers you want to use Mass Planner at the same time. That’s how many licenses you need to purchase. The remaining days of your subscription will be added to your new subscription, divided by the number of selected PCs.

 Q. What operating systems does Mass Planner work on?

A. This software runs on any version of Windows.

We currently have no version for Mac Os X, the software only runs on Windows, however we wrote 2 detailed article on how to get passed that.

  1. How to install Mass Planner in a virtual machine on your Mac
  2. How to get a one year free VPS from amazon and install Mass Planner on that VPS

Either of the above will work it just needs a little setup.

 Q. I don’t have a PayPal account, can I purchase your software with my credit card?

A.Yes, click on the “Credit Card Checkout” button and you will be able to purchase our software using the Credit Card payment functionality offered by PayPal.

Please note that in some countries this functionality may not be accessible due to PayPal availability.

 Q. Can I change from a monthly subscription to a 6 months subscription?

A. Yes, you can.

To switch to a 6 months subscription please follow these steps:

  1. Go to your Massplanner account
  2. Once there, click on the Cancel button – it will take you to Paypal where you will need to actually Cancel your PayPal subscription.
  3. Go back to your Massplanner account and refresh the page. You can now create a new subscription.
  4. Choose the 6 months option and click on Subscribe with PayPal. Go to Paypal and accept the newly created subscription.

 Q. What is the difference between the Standard and Premium Plans?

A. With the Standard Plan, you will have all the basic scheduling and automation features for Facebook, Google+, Twitter, LinkedIn, Tumblr, Pinterest, Email Scheduling and Instagram automation. You can add up to 16 social accounts (2 for each platform). See a more detailed list of features here.

This plan does not include the Extra Modules with One-Time payment, but you can purchase them along with the Standard Plan (this way you can buy only the ones you prefer and actually use).

The Premium Plan includes all the Mass Planner features and extra modules. In addition to that, you will be able to add an unlimited number of social accounts.

 Q. What happens if I upgrade to the Premium Plan?

A. If you want to upgrade to the Premium Plan, your current license will be modified like this:

  • The number of the remaining days of your current license will be reduced to half
  • After your current license expires if you want to continue using MassPlanner you will have to pay $19.95* for a monthly license or $84.95* for a 6 months license.

Please note that after you upgrade to the Premium Plan you cannot downgrade back to the Standard Plan.

 Q. I have the Premium Plan, can I downgrade to the Standard Plan?

A. No.

There is no downgrade option for the Premium Plans.

 Q. What is the European VAT?

A. If you are a resident or you operate within EU, you are required to pay the EU VAT for the services of goods purchased within the European Union. This tax goes towards the budget of your country of residence.

We will be using Taxamo to determine your country of origin and everything will be handled by them.

If you’re a registered business in your country you will be able to use your VAT code to deduct the VAT from your payment.

 Q. Where can I download the installer?

A. After you’ve created your account with us you should have received an email with all the details that you need in order to use Mass Planner. You should check that email first.

If you need to re-download the installer you can get the link from your account with us

Or just go here and download it

 Q. Can I move Mass Planner to another computer/VPS?

A. Yes you can.

First, you need to go to the Licenses tab in your account. You will see a list of the computers where you have Mass Planner installed (depending on the number of licenses you have). If you want to move Mass Planner to a new computer or VPS you need to remove some of the existing items, to free up some slots.

The best and fastest solution is to copy the whole Mass Planner folder from one PC to the other (or to the VPS).

To open the folder where Mass Planner is installed, open Run (windows+R keys) and type %APPDATA%, then press enter. It will open a folder that contains the Mass Planner 2 folder. Copy the entire folder to the other computer/VPS – on C://MassPlanner for example

In order to copy all the data easily on a VPS, read the section about how to use a local drive in remote connection. This way you will have access to your local drives on the VPS and can simply copy-paste the folder.

Then just start Mass Planner (MassPlannerNew.exe) from the new location. It will continue from where it left off on your PC.

 Q. I am getting a login error in Mass Planner, what should I do?

A. First, double check your email and password: make sure you entered the correct email (the one you used to purchase Mass Planner 2) and the corresponding password.

Make sure you don’t enter by mistake your Facebook account credentials (or other social profile).

If you think the email and password are correct, please go to your Mass Planner account and try to login there. If you still can’t login, try resetting your password.

You should receive a new password via email. After logging in you can see the status of your account.

If you can log into your account but can’t start Mass Planner with the same credentials your license might have expired. Check how many days you have left in your online account.

The status can be: Trial, Active Subscription or Disabled. If your subscription is expired, the status will be disabled. To fix this, you need to renew your subscription or buy a license (without auto-renewal) with direct payment:

Choose the subscription you want (monthly or 6 months) and click on “Subscribe with PayPal”. This will redirect you to PayPal to finish the transaction.

Alternatively, you can choose to pay only for a month or 6 months access with Direct Payment.

 Q. How can I cancel my account?

A. You only need to close your Paypal subscription if you have one. The account will expire on its own.

To Cancel your subscription you need to:

  1. Access your Mass Planner account /
  2. Go to My Profile
  3. Click on “Cancel Subscription”
  4. Follow that link to paypal and cancel your paypal subscription from within your paypal account.

Make sure you actually go to paypal and cancel the subscription don’t just reach step 3 and stop there as that won’t cancel it.

 Q. My Mass Planner is not opening, what can I do?

A. If you Mass Planner isn’t opening anymore there are several things you can check :

  1. Check your system tray and task manager and see if it’s already running, if so access it from your system tray.
  2. Go to the Mass Planner installation folder and double click on MassPlanner.Updater.exe to make a forced update, it could be a problem with the update.

If it’s still not working let us know and we’ll do a teamviewer session to see what the problem could be.

 Q. My embedded browser is not starting, what can I do?

A. If your embedded browser is not starting when you click it, then please try the following:

  • Go to the mass planner folder and right click on “MassPlanner.exe” , select Properties, go into the Compatibility tab and select the box saying “Run this program as Administrator” and click OK. Do the same for the “MassPlanner.Browser.External.exe” file in that same folder.

    Restart Mass Planner and try again. It should work now.

If it still doesn’t work, it might be a problem caused by your antivirus so:

 Q. How fast can I post on my social accounts?

A. It depends greatly on the age of your account and on how you used it until this point.

For example if your account is new then definitely take it very slow and don’t do only one action with it ( like joining groups or making a lot of friends). If the account is older ( over  6 months ) you can take it a little faster.

How you used the account so far also comes into play, if you’ve never joined groups and start joining hundreds of groups today that’s not a good idea, you need to take it slow and join them over time. The best thing you can do is grow it slowly in time and take it easy at first.

We have users that post in over 1000 groups per day and have been doing that for months with no problems, but they took it slow at fist and gradually reached that point.

We’ve made a post about the most important things you should take care of when starting, I advise you to go through it and make sure you understand everything. 

 Q. What is the Bitcoin tax?

A. Digital goods and services are subject to VAT at the applicable rate within the EU. We use Taxamo to determine the Country of origin and the corresponding tax. Taxamo does not support Bitcoin payments for the moment, therefore we are required by the law to collect the local tax. If you are a VAT registered business or live outside of EU we recommend you to use PayPal as a payment method.

Do you have a question? Contact us!

Before you submit your request using the contact form, see if it’s not already answered in our FAQs or Knowledge Base.

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