A. First, double check your email and password: make sure you entered the correct email (the one you used to purchase Mass Planner 2) and the corresponding password.
Make sure you don’t enter by mistake your Facebook account credentials (or other social profile).
If you think the email and password are correct, please go to your Mass Planner account and try to login there. If you still can’t login, try resetting your password.
You should receive a new password via email. After logging in you can see the status of your account.
If you can log into your account but can’t start Mass Planner with the same credentials your license might have expired. Check how many days you have left in your online account.
The status can be: Trial, Active Subscription or Disabled. If your subscription is expired, the status will be disabled. To fix this, you need to renew your subscription or buy a license (without auto-renewal) with direct payment:
Choose the subscription you want (monthly or 6 months) and click on “Subscribe with PayPal”. This will redirect you to PayPal to finish the transaction.
Alternatively, you can choose to pay only for a month or 6 months access with Direct Payment.